SLA FACTORY

 Monitor "critical" and "important" items for the business

      Present the SLA results to the business and IT

      Service Level Management components:

    WBS

    SLM Elemente / Beschreibung

    1

    • Service Scope / Service Portfolio und Base Lines

    2

    • Business Requirements, Service Katalog

    3

    • Supplier - Verträge

    4

    • KPIs
      • (KPIs. Verfügbarkeit, Applikations Performance)

    5

    • Dokumentation

    6

    • Reporting

    7

    • Leistungsverrechnung

    8

    • Optimierung Services und Service Katalog